In Business Process Reengineering (BPR) a 'holistic' approach is employed that combines people, process and technology to achieve breakthroughs in business performance. Typically, such assignments involve a radical redesign of business processes, which in turn may require restructuring the organization, upgrading information systems, as well as, a shift in corporate values and mindsets. A complete package is provided that includes measurable results and thorough knowledge transfer. The emphasis is to implement efficient processes that can lead to streamlined business operations.

Our approach for reassessing, realigning and reengineering business processes is based on the tools and techniques of Focused Quality Management (FQM). The reason - tightly focusing on quality initiatives produces desired business results. As a basis for our approach, we use a three-tier Activity Matrix that serves as a guiding principle and backbone for implementing change management. This activity matrix revolves around three fundamental components - people, processes and technology - and these are reassessed across a three-tier change spectrum - refine, redesign, and reengineer. This approach helps assess which specific components of a business process need to change and the extent of change required in each one of them.

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