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TECHNICAL SUPPORT SERVICES Sidat
Hyder’s Infrastructure Management & Support services are
delivered based on specific customer needs and budgets. With a core
objective to reduce costs, enhance efficiency and continuity of
qualified support resources our service offering encompass desktop
and server management, data center management, network and communications
management, and technical assistance as well as business continuity
and disaster recovery services.
Typical service portfolio may include the following
services/tasks:
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Manage Hardware &
Communication Network |
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Maintain Network security. |
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Maintain
virus and other software patches as and when required. |
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Maintain user profiles. |
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Maintain
periodic backups for all databases residing on the server. |
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Maintain
periodic backups for all user data residing on the server. |
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Manage software licenses. |
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Facilitate in managing
hardware contracts. |
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Facilitate in managing
network contracts. |
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Maintain backup resources. |
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Software Installation
& Optimization & Trouble shooting. |
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Migration to new software
versions. |
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Server optimization |
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Disaster Recovery
Services |
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And more… |
Our capacity to match the right resource to each of our client’s
requirements serves as a cost advantage to our customers.
Besides we also provide dedicated and non-dedicated support services
for application software and solutions. With our exposure and proven
model for offshore software development and delivery our capabilities
cover onsite, offsite and offshore support options.
Clients will reduce costs and improve
performance while maintaining control over the strategic direction
of their IT environment. Some expected benefits include:
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Availability
of technical talent to focus on more strategic initiatives for
the company |
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Significant
reduction in current cost of maintaining and supporting IT infrastructure
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Focus on core business
and functions |
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A guarantee
of price, quality, productivity and service, tied to mutually
agreed-upon performance levels (long-term and mutually beneficial
relationship) |
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Access
to new technologies that enhance business performance |
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Maintenance or improvement
of current IT service levels |
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